Privacy Policy

TeamVoice is a coaching intelligence platform. A coach creates a collection (for example a match or a training session), configures the questions they want to ask, and shares a link with their team. Players and other contributors record or type their feedback. TeamVoice then consolidates the responses and uses AI to surface common themes and suggested training priorities for the coach.

Account information

Coaches and managers create a TeamVoice account using an email address and password, or by signing in with Google. We store your name, email address, account role (admin or user), and the date your account was created. New users acknowledge our data-retention notice before their account is created.

Team and coach information

Coaches enter details about their team — team name, club, sport, season, age group, gender, competition, training setup, coaching philosophy and objectives. This is stored so the coach can manage their team and context across collections.

Player information

Coaches may maintain a squad list for their team, including player first name, surname, preferred name, position, secondary position, squad, and a profile photo. Players do not create TeamVoice accounts to give feedback; their details are entered and managed by their coach.

Team membership

TeamVoice records which coach created each team and collection, and which share link was used for each contribution, so that data stays associated with the right team.

Player feedback and match reflections

When a contributor opens a feedback link, they may provide:

• Voice recordings of spoken feedback.
• Transcripts automatically generated from those recordings, or typed free-text responses.
• Answers to configured questions — free-text responses, multiple-choice selections, yes/no answers, ratings, and player or custom nominations (with an optional reason).
• An optional name and role — contributors can choose to share feedback anonymously.

Consolidated team themes and training themes

TeamVoice generates a collective analysis from the responses, including what worked, what was challenging, shared themes, different perspectives, and suggested training priorities. These AI-generated themes and training sessions are stored against the collection and team.

Subscription and payment information

When you subscribe to a paid plan, we record the product, price, currency, purchase status, subscription identifier, and buyer email so we can manage your plan. Payment card details are handled by our payment processor — TeamVoice does not store full card numbers.

Analytics and device/technical information

We record limited analytics events (for example, that a form was submitted) to understand how the platform is used. Our hosting platform also collects standard technical information such as IP address, request logs, and device type needed to run the service and, where enabled, deliver push notifications to the mobile app.

• To create and manage coach accounts and teams.
• To collect, transcribe, consolidate and present team feedback.
• To generate shared themes and suggested training priorities for coaches.
• To manage subscriptions, billing and plan entitlements.
• To operate, secure and improve the platform.

TeamVoice uses AI to support the coaching process — it does not replace the coach. Two kinds of AI processing happen, and in both cases your feedback content is sent to an external AI provider.

Transcription

When a contributor records spoken feedback, the audio file is sent to OpenAI Whisper (via the Base44 platform’s transcription integration) to be converted into text. The audio and the resulting transcript are stored against the contribution so the coach can read what was said.

Consolidated themes and training priorities

When a coach runs a collective analysis, the included feedback text (and, where the contributor chose to share it, their name and role) is sent to a third-party AI language model through the Base44 platform’s AI integration to identify common themes and suggested priorities. The AI is instructed to use only the provided responses and not to invent content; every theme links back to real contributions. Private responses are excluded from the shared analysis unless the coach includes them.

We do not use your team’s feedback to train external AI models.

Only the coaches and managers of a team can see the responses, transcripts and analysis for that team’s collections. Contributors do not see each other’s feedback. Coaches can mark individual responses or questions as private so they are excluded from the shared collective view. Platform administrators can access data needed to operate and support the service.

TeamVoice is built on the Base44 platform. Account data, teams, players, feedback, transcripts, analyses, and subscription records are stored in Base44’s hosted database. Uploaded audio is stored in Base44’s file storage. Data is stored subject to the controls described in this policy.

• Voice recordings are automatically deleted 90 days after they are submitted.
• Transcripts and written responses are retained until the coach deletes the response or the collection.
• Account and team data is retained until you delete it or request deletion.
• When a collection is deleted, its responses, transcripts, analysis and associated training sessions are removed.

• Base44 — hosting, database, file storage, authentication and the AI orchestration used by TeamVoice.
• OpenAI — transcription of voice feedback via Whisper.
• AI language model providers — used through the Base44 platform’s AI integration to consolidate feedback into themes and priorities.
• Base44 Payments (powered by Wix) — subscription checkout and payment processing.
• Google — where you choose to sign in with Google.

These providers process data only as needed to deliver their service to TeamVoice, and are bound by their own terms and policies.

Subscriptions are processed by Base44 Payments (powered by Wix). TeamVoice stores a record of your purchase and subscription so we can manage your plan, but card details are handled by the payment processor and are not stored by TeamVoice.

TeamVoice uses cookies and local storage to keep you signed in, remember your language and team preferences, and operate the app. We do not use cookies for cross-site advertising.

We record limited, anonymised analytics events to understand feature usage and improve the platform. This does not include the content of your feedback.

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate data.
• Request deletion of your data.
• Request a copy (export) of your data.
• Object to or restrict certain processing.

To exercise any of these rights, contact us at hockeyuncut@gmail.com.

You can delete your team data from within the app (Profile → delete account), which removes your teams, players, collections, feedback, transcripts, analyses and training sessions. To request full deletion of your account or personal data, email hockeyuncut@gmail.com and we will action it.

Coaches can export a collection’s feedback and analysis from the app. To request a broader export of your personal data, contact hockeyuncut@gmail.com.

Sports teams may include minors. TeamVoice does not require players to create accounts; coaches are responsible for ensuring they have the necessary consent to collect feedback from their team before using TeamVoice, in line with their safeguarding responsibilities.

We may update this policy from time to time. We will reflect the date of the last update at the top of this page.

For any privacy question or request, contact TeamVoice support at hockeyuncut@gmail.com. See also our Terms of Service.